ISCEA Indonesia Academy
Effective Date: 1 August 2025
At ISCEA Indonesia Academy, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you engage with our online learning services.
1. Information We Collect
We collect personal information to provide and improve our educational services. This may include:
- Personal Details: Name, email address, phone number, job title, organization, and location.
- Account Information: Username, login credentials, course enrollment history.
- Payment Information: Billing details (handled securely via third-party payment gateways).
- Usage Data: Pages visited, time spent on the platform, and interaction logs for learning analytics.
- Communication Records: Email communications, chat logs, and feedback forms.
2. How We Use Your Information
We use your information to:
- Register you for courses and manage your enrollment.
- Deliver course materials and digital access via our Account Executives.
- Provide technical and academic support.
- Send important updates, schedules, and promotional information (if you opt-in).
- Improve our courses, services, and website through analytics.
- Comply with legal obligations and enforce our terms of service.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:
- ISCEA Global Headquarters for certification and exam purposes.
- Authorized Account Executives and Trainers to support your learning.
- Third-party Service Providers (e.g., payment processors, email platforms) under strict confidentiality agreements.
- Legal Authorities when required to comply with law enforcement or legal proceedings.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Secure servers and encrypted communications (HTTPS)
- Access control for internal systems
- Regular security audits and staff training
However, no digital platform can guarantee 100% security. Please protect your login credentials and report any suspicious activity to us immediately.
5. Your Rights and Choices
You have the right to:
- Access, update, or correct your personal data.
- Request deletion of your data (subject to certification record requirements).
- Opt-out of marketing communications at any time.
- Request data portability, where applicable.
To exercise these rights, contact us at admin@isceaindonesia.com.
6. Data Retention
We retain your information as long as necessary to provide services, fulfill legal obligations, and maintain certification records. Upon request, we will delete your data unless we are legally required to retain it.
7. Third-Party Links
Our platform or emails may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their policies.
Questions and Support
For further inquiries or support, please contact:
Email: admin@isceaindonesia.com
Phone/WhatsApp: +62 851 9521 7009
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM (WIB)
PT. Lingkar Indonesia Unggul
Graha Bukopin Lv. 7
Jl. Panglima Sudirman Kv. 10-18, Embong Kaliasin, Kec. Genteng, Surabaya 60271
